IMPECTRON LIMITED PRIVACY POLICY
Impectron takes our commitment to your privacy seriously, and we treat any information you provide us with care. By visting the Impectron.com website you are accepting and consenting to the practices described in our Privacy Policy, which is available in two formats:
Impectron is committed to protecting your privacy and promises only to use information collected about you in accordance with our Privacy Policy below:
* Who We Are
* What Information We Collect
* How We Use this Information
* Data Security
* Who Else May See Your Data
* Marketing Communications - Impectron
* Marketing Communications - 3rd Party
* Cookies
* Customer Services Contact
Who We Are
Any personal information provided to or gathered by Impectron.com is controlled by Impectron Ltd ("Impectron", "We", "Us), a company registered in England and Wales (Company No. 2371695), with a registered office at 930 High Road, London N12 9RT.
What Information We Collect
When you place an Order or otherwise interact with the Impectron.com Website, we may ask you for certain information and you may submit personal data to Us (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use.
Some examples of how information may be collected by us:
* Information You Provide Us: we receive and store information that you submit when using our website or that you provide us in any other way (for example by email or telephone). This information may be provided when ordering from us (via our website or by telephone); searching our website; entering competitions; accessing your account; querying order status; or by submitting text/photo/video reviews of us and our products.
* Information Automatically Provided: we receive, process and store certain information whenever you interact with our website. Like many websites, we use "cookies" (see below) and obtain certain information automatically when your Web browser accesses the Impectron.com website. Information automatically received by us includes the IP address that your computer uses to connect to the internet; your computer, browser, operating system and internet connection details; clickstream/path analysis of your journey through our website. We may also use software tools to measure and collect session information, length of visits to certain pages, repeat visits and page interaction information (such as clicks).
* Email Communications: we may ask you to provide us with an email address to keep you informed on our range of products or promotions that we have.
* Telephone Calls: From time to time we monitor and record telephone calls for training purposes and to improve the quality of our service to you.
* Information from 3rd Parties: we may receive information about you from other sources and add this to our account information. For example we update address information using data from third parties (including the Royal Mail "Change of Address" File), which we may use to correct our records.
How We Use This Information
Information is kept securely in accordance with our internal security policy and may be used to:
1. Process and deliver your Order;
2. Provide Customer Support services to you;
3. Provide you with an up to date, efficient, and reliable service;
4. Help prevent fraud (eg. we may check credit card details with our credit agency, who may keep a record of that information, and reserve the right to refuse Orders on that basis. Your credit rating can be checked for a nominal fee with the main UK agencies Equifax and Experian);
By making an Order and/or submitting your data to us you agree to this use.
Data Security
Your safety is guaranteed because Impectron.com uses security measures to protect your details when you order from us. On our Aussiefleece.co.uk we do not receive or process your credit/debit card information. We only process your order. All card details are dealt with by Protx Sagepay the secure online payment gateway.
Who Else May See Your Data
In order to complete your order we may need to disclose some of your information to our delivery partners including Royal Mail, Fast Forward, A-Z Couriers to name a few of the courier companies we use.
Marketing Communications - Impectron
When ordering from Impectron or subsidiary companies or otherwise interacting with us we may ask you to provide us with your email address details in order to send you our latest brochures or promotions. We promise not to bombard you with emails - to make it worth your while we only get in touch when we truly have interesting news to share.
If you no longer wish to receive emails from us, please notify us using the links provided in each email.
We may also from time to time send you promotional literature of our products by post to the invoice address specified when placing your order. If you do not wish to receive further catalogues please email us to let us know.
Marketing Communications - 3rd Party
Impectron will not pass your information on to third parties unless you give us your consent - either at the time of providing the information to us, or previously if we have already received consent from you.
If you have any concerns over receiving unsolicited post you can join the Mailing Preference Service and your name should be removed from the lists held by responsible direct mail companies. An application form can be filled out on-line at www.mpsonline.org.uk.
Cookies
In Order to improve our service we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited Impectron.com before) is recorded on your hard drive and used by us to improve Impectron.com and the products and services available to you.
If you do not wish for us to use cookies when you use the Impectron.com website please adjust your Internet browser settings to not accept cookies. The Help option on the menu bar of your web browser should explain you how to do this. Please note that cookies allow you to take full advantage of the services we provide through the Impectron.com website and so we recommend that you leave them turned on.
Customer Services Contact
* Post at Impectron Ltd, Unit 411 Centennial Park, Centennial Avenue, Elstree, Hertfordshire, WD6 3TN, U.K.
* Fax to 0208 953 3888; or
* Telephoning 0208 953 2400 (during office hours).
Company Registration Number 2371695 England
VAT Registration Number 835 9389 77
